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Support FAQs. Support Register a product FAQs. Product Resources Get your product drivers, certificates, manuals, and warranty information. Product Resources Get your product drivers, manuals, and warranty information. Search to find your product resources below. Please search another term or use the categories below to find your product. Pen Displays Pen input display for a computer. Pen Tablets Pen input device for a computer. Smartpads Paper notepads that digitize handwriting.
Stylus Digital pens for iPad, Android, or Windows tablets. Signature Pads Devices to capture handwritten signatures. Sensor Cam position Diagnosis removed. Fixed IW Driver multi-pen issues 3. Fixed Annotator not working on European language operating system 4. Do note that the Wireless Receivers old and new cannot be used interchangeably. The model number of the Sensor Cam can be found on the Sensor Cam itself. Next, check the triangular sticker tab of the Wireless Receiver for the model number.
Please check the serial number of your IW2. Check that no infrared equipment, such as infrared wireless microphone, is in use close to the Sensor Cam as they may interfere with the Sensor Cam. When you find the red light coming from the Interactive Pen's tip starts to flicker or the pen trace continually breaks when you write or draw with it, it could mean the pen's batteries are running out of power.
By default, your Sensor Cam is already paired with the Wireless Receiver that comes with it. That said, if you are using a replacement Wireless Receiver or Sensor Cam, you need to pair them before use. To pair your devices:. Support macOS Remove support for macOS Users of macOS Fixed the issue of a warning message popping up when the IW2 sensor cam is disconnected.
I need to replace the batteries for the Interactive Pen. What type of battery should I use? My Chrome detects the download as malware, is that true? How does IS different from conventional interactive whiteboard?
There are two IS shortcuts after I updated the software. My pen trace and pointing are inaccurate after I changed the screen resolution. How do I stop the IS driver from running at start up? The pen trace continually breaks when I write or draw with the Interactive Pen. The Sensor Cam might be placed too far away from the screen.
Move the Sensor Cam closer to the screen and run the calibration process again. Please do not draw or write with your body blocking the Sensor Cam. Replace the batteries in the Interactive Pen. Low batteries can have an adverse affect on pen trace and accuracy. During calibration, multiples spots appear or spots appear erratically. Ensure the projector screen you are using is not made of highly reflective glass or metal.
The cursor on my screen is jumping around abnormally and I am not able to control it. When I tap on the corners during calibration, the points don't fall within the center white box.
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